USPS TRACKING SAYS "DELIVERED" BUT I DON'T HAVE IT. WHAT SHOULD I DO?Updated 10 months ago

Occasionally, a package will be marked as delivered by the shipping carrier prematurely. In our experience, the package will usually show up within 1-3 business days. If you receive the delivery email or tracking states delivered, but have not received your package, here is what we suggest:

1. USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait up to 3 business days, as the package could have been marked as delivered by mistake, and will arrive the following day or so.

2. Be sure you entered the correct address during checkout. The shipping information you enter during checkout is automatically transferred to the post office, therefore we cannot be held responsible if you entered an incorrect or incomplete address.

3. Talk to your postal carrier and give them the Tracking Number. Sometimes they leave packages with neighbors or elsewhere.

4. Print out the Delivery Notification from KORE with Tracking Number and leave it in your mailbox for your postal carrier. Include a note saying you did NOT receive your package, even though it says so.

5. Visit your LOCAL post office with the Delivery Notification and Tracking Number. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.

Those are the fastest ways to retrieve your order. If this does not work, please let us know and we will get involved.